Great customer service from Jay (I hope that's how you spell your name!).
My mum and I went in to buy something for her 60th Birthday. Jay was friendly, welcoming, and very helpful. We spent about an hour in the store just chatting, looking at pieces, and absolutely loved what we purchased.
Highly recommend! Thank you!
AK
Ashley KR
Apr 3, 2025
5.0
I visited this branch yesterday with my husband and I was a bit apprehensive because of the recent negative reviews but this store was closest to us.
I needn't have worried. As soon as we stepped into the store, we were warmly welcomed by staff closest to the entrance. We told them we had an appointment booked to get my wedding band and engagement ring cleaned and revalued. They offered us drinks and seats at one of the consulting table to wait for our consultant.
Once our consultant arrived (which didn't take long), they knew what we had visited for and explained everything in detail - what will be done and what costs we can expect. They answered all of our questions related to the rings and was very courteous throughout.
We were there for a lot longer than expected but it was quite good as we felt like we could ask any question and it would be answered patiently and professionally.
Overall it was an informative and pleasant experience and we would definitely go there again.
FU
Forhad Uddin
Sep 28, 2023
4.0
The customer service is good here if you know what you want before going in. We knew what we wanted to purchase, so we were well received and the purchase was made swiftly. They don't appreciate people window shopping at the store
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